Help Manual for Visitors
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Top 10 Pages
Summary of questions and help guides for matched guests. A link to this help guide is included in the guest notice of match.
Learn the many ways to find your desired destination
Search - Find - Call - Match - 24 Hour Grace Period - Confirmation/Booking - Cancellation Policy
Most vacation homes have maps linked on their description page.
Owners & Guests communicate with each other. What to do if unable to reach one another.
Add guest bookings to your availability calendar.
Shared experiences from our Guests & Owners working with the Owner Direct team.
Set up and expectations to register with Owner Direct.
Find the numbers to dial for international (overseas) calls.
Start with our on-line help system - Request for Assistance - Phone us.

Can't find an answer in the Help System?

Click here to submit a Request For Assistance