Help Manual for Visitors
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Cancellation
Completion of Booking
Although Owner Direct matches an owner and guest, guests will complete the booking with the owner and the owner will provide further services such as owner portion rent collection, keys, housekeeping, directions, etc.

Accuracy
Data errors, while not expected, can occur. The owner and guest are responsible for proofing the accuracy of all the details provided in the "Notice of Match". Also, because everyone's expectations are different, the guest is responsible for asking the owner enough questions to ensure that the booking meets all expectations including standards, size, availability, supplies, etc.

Matching Fee Refunds
Either the owner or guest may cancel a match within the 24 hour grace period by calling Owner Direct, with no charges processed. The Matching Fee is normally not refunded after the Owner/Guest confirm booking is satisfactory and 24 hour grace period has elapsed.

Rent Refunds
Each owner sets their own cancellation policy, which can generally be found under the "Payments" tab on the listing, and is usually detailed in the owner's confirmation or rental agreement. If the guest is uncomfortable with the payment and cancellation policies, the Grace period is an excellent time to review with the owner.

Cancellation Insurance
Several types of cancellation insurance may be available.  This could depend on several factors and can be discussed with Owner Direct's customer service staff.

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