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24 Hour Grace Period

No charges are placed on your credit card until the end of the Grace Period. Any booking/match can be cancelled without obligation during this grace period.

As soon as a Match/Booking is made the '24 Hour Grace Period' begins (48 hrs for international, excluding US/Canada matches). Both the owner and the guest immediately receive an email detailing how to view their Notice of Match, which contains full contact information for both parties. The Grace Period is in place to allow the owner and the guest to go over any further questions that each party may have. No credit card charges are applied to the guest for the Owner Direct portion during the Grace Period. If there should be any changes made to the Match such as dates, amounts, occupancy, or even a cancellation, this should take place during the Grace Period. Owner Direct will process the owing amount from the guest to Owner Direct for its portion after the Grace Period.

If one party is unable to contact the other within the Grace Period, they should advise Owner Direct. The guest has the owner's contact information, and are encourage to call them in case the owner has not yet checked their email.

The 24 Hour Grace Period is Popular Because:

  • Owners like the control it provides them.  They talk directly to their guests to achieve a higher level of confidence in the match. This provides a final screening of every guest.
  • Guests like the opportunity to talk to the owners directly to ask any further questions they might have.  Nobody knows more about the unit and resort than the owner.
  • Owner Direct likes the 'Grace Period' because we know that both the guest and owner are truly comfortable with the match before the guest's credit card is charged.

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