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Customer Service Specialist Position (Committed Weekend Shifts)
Customer Support Specialist (CSS) (Committed Weekend Shifts)
We are growing steadily and are looking for a qualified CSS member to join our expanding virtual team. Applicants can reside anywhere in Canada.
All Owner Direct staff operate and benefit from a personal virtual office.  Virtual offices are very appealing to many candidates for various reasons:
  • improved lifestyle,
  • before tax savings, 
  • savings on personal time and stress from commuting,
  • savings on insurance, maintenance, and gas for your vehicles,
  • savings on work clothing, and meals.

Working from home may not work for the employee who needs the in-person interaction of a work place or in person training. Others may not have the self discipline required to be efficient and committed at home.

Our CSS members must:
  • commit to working a minimum of 8 hours during the weekend , (from Friday starting at 5:00 pm PST through Sunday at 9:00pm PST). You will also have the option of working additional hours through the week, (up to a maximum of 40 hours)
  • possess strong keyboarding, customer support and internet navigation skills
  • have the flexibility to work evenings and weekends
  • have a home office or quiet work room with no distractions
  • be able to set up two monitors on their computer
  • be a team player and positive individual
  • have reliable high speed or enhanced high speed

Your responsibilities as a CSS member will include, (but are not limited to):

  • answering and placing telephone calls to customers, (an IP phone will be provided by the company)
  • actioning communications from customers
  • helping guests with their questions regarding vacation rentals
  • acting as a mediator for guests and owners when vacation matches are made
  • offering our customers an exceptionally high level of service

If this sounds like the ideal job opportunity for you, please send your resume, cover letter and wage expectation to the following email address:

Please do not apply to this position if you are not interested in committing to a minimum of eight hours on the weekend.

  • Friday between 5:00pm and 9:00pm PST
  • Saturday between 7:00am and 9:00 PST
  • Sunday between 7:00am and 9:00pm PST

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